Verzendbeleid
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
2. Shipping Locations
We currently ship to Eu and North America countries. If your location is not listed, please contact us at info@brabantsa.com to discuss potential shipping options.
3. Shipping Costs
Shipping costs are free.
4. Order Processing Time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
5. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Free Shipping
Please note that delivery times are estimates and may vary depending on the carrier and destination.
6. Shipment Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
7. Shipping Delays
Occasionally, delivery may be delayed due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues. We are not responsible for delays caused by events beyond our control.
8. Damaged or Lost Items
If your package arrives damaged or is lost in transit, please contact us immediately at info@brabantsa.com. We will work with you to resolve the issue and ensure you receive your order.
9. International Shipping and Customs
For international orders, please note that you may be subject to import duties and taxes, which are levied once the package reaches your destination country. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country; please contact your local customs office for more information.
10. Returns and Exchanges
Please refer to our [Return Policy] for detailed information about options and procedures for returning your order.